Services · 02
Embedded engagement
For organisations ready to change the conditions that produce their incidents.
You want to change how your organisation learns in order to improve its resilience capability.
We work with your teams for six to twelve months, often on multiple projects at once depending on how fast we can change your organisation (it takes time). Each work stream is done so your team can take over once we leave.
We first focus on operational excellence and resilience to reduce the firefighting and free capacity for proactive work. When a topic needs a specialist, we bring one in from the Collective.
What you get
- Incident analysis
- Operational readiness reviews
- Change management
- On-call and incident command
- Observability and tooling
- Availability measured around critical customer workflows
- Chaos engineering and GameDays
- Ownership and roles
- A shared resilience vocabulary
- Leadership support, up to the CEO