Resilium Labs Publishes Its First Client Case Study, a Year Inside Autodesk's Trust Organization

HELSINKI, Finland — September 24, 2026 — Resilium Labs, the founder-led resilience engineering consultancy, today published its first client case study: a year spent embedded with the Site Reliability Engineering team inside Autodesk’s Trust organization.

The engagement did not start from nothing. The baseline assessment in the first month found active GameDays, blameless debriefs, chaos engineering, and service reviews already running. The team had strong engineers and leadership support. What they wanted was calibration: a read on whether those practices were producing as much learning as they could.

“Adrian didn’t just advise our team, he helped us build a discipline the organization can now run on its own,” said Pat Hughes, Director, Incident Response & SRE at Autodesk. “A year in, we have a shared vocabulary, a repeatable way to measure what customers actually experience, and a learning loop that turns every incident, GameDay, and review into something the whole company gets smarter from.”

Four threads ran through the year. The team built a resilience lexicon so that tradeoffs could be named before they were argued. It defined critical workflows for Autodesk’s most important products and rebuilt availability measurement around what customers actually do. It designed an Operational Readiness Review process for services heading to production. And it reworked incident analysis around the question of what conditions made a failure possible, rather than what broke.

The work was deliberately light on tooling and heavy on practice, vocabulary, and judgment.

“Over the past year, Adrian has been a trusted advisor to our SRE team,” said Luca Mitic, Senior Manager, Site Reliability Engineering at Autodesk. “His perspective challenged our assumptions and helped us clarify key trade-offs and turn our ideas into actionable practices.”

What stands at the end belongs to the team: a shared vocabulary in active use, an incident analysis framework that surfaces system-level patterns, a readiness review process in rollout, a definition of critical workflows applied across products, a weekly operational review, and a company-wide reliability policy working its way through review.

“No consultant should be the interesting part of the story a year in,” said Adrian Hornsby, founder of Resilium Labs and former Principal Engineer at Amazon Web Services. “The measure of the engagement is what the team owns as it ends.”

The full case study is available at resiliumlabs.com/work/autodesk.